When Cultures Diverge (or so they think)

Lately, I’m enjoying visiting Serbian blogs and forums. Being away from social gatherings in the old country for more than a decade, I am now getting to know new generations growing up with the Internet, budding web professionals and a variety of local pundits and homesick expats.


To spice things up, our foreign spouses, still figuring out what they signed up for by marrying a Serb, joined the fray only to find out that they are now in-laws with the whole country! These well-meaning people, lead by an American business woman known by her nom du blog Rosemary Bailey Brown, are now having to discuss “from their perspective” all kinds of topics from politics to sarma recipes. All in all, it’s lively and fun.

As Rosemary herself is a successful web entrepreneur, now enjoying her semi-retirement traveling and living part-time in Serbia, conversation often revolves around business and the power of the Internet. Always generous with her advice and support, she belongs to a new breed of post-Web 2.0 business establishment that stays on the front lines with the masses.

For the most part, the English language and a vast pool of common pop-culture references make communication a breeze. We easily understand each others’ opposing views on smoking in public and agree that doting on your grown up kids might be considered over-parenting. But, when it comes to business and work related issues, the cultural gap suddenly seems wider and harder to overcome.

Situated on the fault lines between the provisional East and West, Serbia, like the rest of the pebble-size Balkan countries, never fully embraced nor rejected either. Unfortunately, an opportunity to have the best of the both worlds is a packaged deal: you also get the less savory parts from each side. Western-minded business people thus face a hodge-podge of capitalistic materialism, dog-eat-dog attitude, socialist egalitarianism, Slavic nonchalance, Byzantine networking, Turkish passion for lengthy coffee breaks, Latin love for fiestas (and siestas) with traces of Austrian orderliness. A lot to navigate!

The list of traditional complaints and misunderstandings usually goes like this:

W (est): Time is money.
S (erbia): I prefer to be rich in time.

W: Anticipate problems.
S: What problems?

W: Ask questions related to your job.
S: Why?

W: Don’t ask questions or offer opinions unrelated to your job.
S: Why not?

W: Follow the rules.
S: What rules?

W: Bottom line, bottom line.
S: Your bottom line is not my bottom line.

W: Make sacrifices for your career.
S: Make sacrifices for your family.

W: My bank account is my security.
S: My family is my security.

W: Meritocracy rules.
S: Only if my cousin happens to be the best candidate.

W: You are arrogant in your ignorance.
S: You are arrogant in your infinite wisdom.

W: Shape up!
S: Loosen up!

At this point, you might be tempted to play Dr. Phil and ask both sides: How’s that working for you? After all is said and done, more than likely, there would be an honest self-assessment of our respective ways and a desire to change, improve and accommodate.

If people in Serbia (or any other country in transition) could only experience realities of working and running a business, particularly the American style, they will understand why their leisurely ways drive foreigners crazy. In an environment where an invisible meter is running around the clock and everyday is a Bill Pay Day, a relaxed attitude towards time and work is not an option. They will also understand why it’s so important to find the best person for the job and that nothing is taken for granted, no position, benefit or a roof over your head. On the other hand, most regular folks around the world strive for nothing more than a job well done, a pay well earned and a rest well deserved. In Serbia, too, despite evidence to the contrary and the current state of general affairs.

No one is operating in vacuum anymore, the Web is penetrating the last isolated pockets of the world as we speak. The Enrons and the bubbles, the unrelenting pace of life and a lack of security nets in the “far West” are on full display. So is the price countries pay, including the richest ones, for appeasing the gods of fast, cheap and plenty. Maybe questioning a notion that profits and 24/7 work schedule should take precedent over everything else is, after all, a legitimate issue to be raised.

Today, social media is enabling direct conversations across the globe, stripping us in the process of many preconceived notions and national posturing. It is a perfect tool for sharing our collective experiences and finding common grounds and goals. Empathy, the ability to imagine yourself in someone else’s place and see the world from a different point, lies in the heart of every successful interaction. How about a global Walk a Mile in My Shoes Day to put things in perspective and everybody on the same page?

P.S. To avoid any appearance of gooey, feel-good idealism, it can be sponsored by Zappos ;)

New Energy Source Discovered: A Pat on the Back!

I've been neglecting this blog for so long and, if it wasn't for Adam Audette of LED-Digest fame, I might have given up blogging entirely. I'm happy to report that I'm making a guest apperance on Adam's blog with
Lifestyle Marketing and the Online Shopping Experience.


Now, I'm off the hook for another 6 months :)

2008: Keepin' it Real

According to the Chinese horoscope, the year of 2008 will be a year of the Rat. Eeek-factor aside, rats are incredibly resourceful, enterprising and social creatures with a knack for leadership (anyone still on the boat?). But, we don’t have to look at the stars to see that the next year will be in survival mode. From the lifestyle marketing perspective, it will be all about saving the world while enjoying it:

Save the Bag, Save the World

It’s becoming evident that dissecting ingredients and counting carbon footprints while shopping is a daunting task even if you think that’s a small price to pay for a clear conscience. In today’s global economy and with every issue having at least two sides, it’s next to impossible to accurately measure the “greenness” of a product. The obvious solution seems to be consuming less.

Quality vs. Quantity

If an oh-so-hot reusable bag falls apart after two weeks, we are back right where we started. Consuming less also means having goods so well made that they can withstand years of use and abuse. A tangible quality, not the one associated with a brand’s perception, doesn’t come cheap. The old saying “I’m not rich enough to buy cheap” will have a comeback.

Track and Confirm

Gone are the days when it was enough to slap an “All Natural” label and start counting the money.
“Pesticide/Sweatshop/Conflict/Cruelty-free” as well as “Shop & Donate” claims will have to be supported either by certification or by self-regulated transparency. Neither is perfect but admitting imperfections and acknowledging limitations will be a part of the game as well. The fact that green comes in shades will be accepted as more realistic and, ultimately, more constructive approach.

Know Your Butcher

…and your farmer, clothing/furniture/soap maker…. After decades of being safely removed from the manufacturing processes, we are, again, starting to look at where and how sausages are made. Establishing direct relations between producers and consumers will continue as a trend. The Internet made it possible to connect with customers around the world, giving an opportunity to global micro-branding.

Destination: Planet Earth

Eco-tourism already turned into a rush to see the last remaining unspoiled spots in the world. Some would argue, an onslaught of tourists only adds to pollution; others think that visitors with money will motivate locals to take better care of the environment. Either way, nobody wants the blatant commercialization that comes with mass tourism. Places wanting to attract visitors in a controlled manner will benefit from micro-branding as well. With the Internet serving as a matchmaker between discerning travelers and equally discerning destinations, all the “Best Kept Secrets” of the world might have a chance of remaining that way.

Target Demographics: Imaginary Grandkids

It’s the legacy, stupid. The “Me” generations (counting the Baby Boomers who started it all) are beginning to wonder what kind of world are we leaving behind. Individual and community interests across the borders will be less opposed to one another. Staying close to family will go beyond a family phone plan or a visa card which, according to advertisers in 2007, were the only two things keeping us together. An active lifestyle will mean participation in all aspects of life. It’s not about saving, stopping or reversing time anymore, it’s about slowing it down.

Next: Synergy in the Google World

Novitet-Dunav: A Diamond in the Rough

A 136 year old nand-weaving artisan shop in Serbia gets a new look and a new direction.

The picturesque little town of Bezdan lies on the Danube river where Hungary, Croatia and Serbia meet. Population 5,200, it is surrounded by wetlands and broadleaf forests brimming with wildlife. Only 15 miles away from a regional center, the lovely baroque town of Sombor, Bezdan is in an area just waiting to be discovered by the Danube cruise liners.

The town hides a true gem: the last remaining hand-weaving shop of silk Damask in Europe. Fine table and bed linens in original patterns from the mid 19th century are still weaved here on the cherry wood Jacquard looms from the same era. The shop’s current name Novitet-Dunav is a remnant of the former socialist Yugoslavia but its origins date back to the Austro-Hungarian empire.

The history of the place reflects the familiar ethnic mix of the Pannonia region. Founded in 1871 by a Hungarian master weaver Janos Smit, it was a cutting edge facility at the time. Czech looms and the best raw materials imported from all over Europe ensured the quality of the products. Over the years, the shop specialized in silk and cotton Damask fabric.

Times have changed but the production remained the same. Intricate patterns are weaved using the same punch cards; the equipment is equally hard to operate and maintain as it was in the days of master Smit. Jacquard looms require highly skilled weavers who spend years learning their trade. Currently, 23 weavers working on 18 looms are able to produce only about a thousand square meters of fabric per month.

Despite new trends in home textiles, Novitet-Dunav managed to keep a loyal clientele. For many people in Serbia, including my own family, it was “the” place to buy table linens. Upscale hotels and restaurants frequently place custom orders; diplomats on a mission in Serbia bring home sets made specially for them. The former American ambassador Michael Polt visited the shop last spring and was impressed with what he saw.

Although declared a national treasure with foreign dignitaries as customers – granted, their job is to be polite - Novitet-Dunav is not taking full advantage of its potential. Serbia’s isolation in the past decade took a toll on their products. Financial difficulties and limited access to raw materials, forced them to use rayon silk and the same packaging since the 80’s. Privatization did not bring immediate relief as hoped. Serbia’s opening and plans to develop tourism in this extraordinary beautiful Danube region, required new business strategies.

The funds being limited for a struggling company, they made the first and obvious step towards integration with the world: the Internet. Novitet-Dunav website leaves a lot to be desired but they actually use it to communicate with prospects and answer emails regularly which is not always the case with Serbian companies.

Searching for manufacturers to engage in the Pannonia Linens projects, I got in touch with Snezana Trivunovic, in charge of marketing (and so many other things!) in Novitet-Dunav. Snezana’s enthusiasm and love for her work and Bezdan community became evident right away. Together, we embarked on a journey to update the existing products and introduce new ones with minimal initial expense.

After months of exchanging emails, photos and packages (amazingly without a one single phone call between us!) we now have the very first products ready for sale in the U.S. Parallel with developing Pannonia Linens, we outlined a general strategy for Novitet-Dunav to include new products and new markets like gift, wedding and travel. Having a new direction, the company received a grant from the Ministry of Tourism and is looking for other financing avenues as well.

Extreme Makeover: Product Edition (PDF)